All our prices exclude VAT, carriage, customs charges or country taxes. These are all the responsibility of the customer to pay. Prices for carriage are on application and subject to location, quantity, volumetric weight dimensions and product type ordered. VAT exempt orders are only accepted with a valid VAT exemption certificate. It is normal policy for the company to produce a new price list every year. Please visit our website for further details.


Orders can be placed online. Alternatively orders can be placed over the telephone fax or email. Prices shown on online orders and quotation requests exclude carriage fees, which will be applied and communicated during the quotation process.


As all products are manufactured on receipt of an order (nothing is carried in stock, nothing is standard) delivery times may vary from between one week to several weeks depending on the product type and quantity ordered.

All our goods are despatched by independent carriers on a 2 to 3-day delivery service in the UK mainland only. A next day service, an AM and Saturday services are available for an extra premium on request. For customers outside of the UK you will be advised of a delivery schedule on receipt of the order. We are able to send by either sea or air. Quotations are available on request.

The risk of the goods shall pass to the customer upon acceptance of delivery and signing of the delivery note. All goods must be signed for as “un-opened “, “unchecked “or “unexamined “, unless they are opened and inspected when received from the delivery driver, as by signing your name and not writing “unchecked “or “unexamined” you are accepting that you have received the goods in good condition.

We will not accept responsibility for goods that are signed for in “good condition “and are subsequently found to be damaged or are just signed for without first inspecting. If the packaging shows any visible sign of damage or wear we need to be notified immediately. This visible damage could come in the form of a hole, tear, rip or scratch.

Any damages, shortages or complaints regarding the delivery must be reported to our sale department on + 44 (0) 1484 865786 within 24 hours of receipt of goods. You can also fax on 01484 865788 or email



The return of any goods properly supplied will not be accepted unless the company’s authority has been previously agreed in writing within 7 days of receipt of goods and a returns number is provided.

All our products are made to order and are of a nonstandard nature. Most are uniquely and specially designed for individual customer needs. We do not hold any stock. All orders are made as and when the order comes in to ourselves.

Returns, exchanges, cancelled orders are all subject to a handling charge. This charge will be a minimum of 35% of the full invoice value including VAT and carriage and is subject to what has actually been ordered. This amount could be as much as 100% of the total invoice value if the goods have been specially designed or manufactured, which most of our products are.This charge covers the cost of the original invoice, un-packing and re-packing, delivery charges, collection arrangements and carrier charges, issue of credit note, general administration and the cost of restocking if possible. Please see point on Cancellation of Orders.

No return of goods will be accepted without prior agreement in writing and the issue of a returns reference number. Used goods cannot be returned unless a fault has developed during use. (See guarantee period).

Delivery of goods back to us is the responsibility of the customer. Please ensure that goods are returned in their original unused and packed state in their original condition with FULL documentation enclosed. If not a further carriage charge will be applicable.It is advised that you take out insurance when sending anything back to ourselves, as the liability for any damage falls on the sender i.e. you. Please send back goods in their original packaging.

We can arrange for the goods to be collected from yourselves if you do not have facilities to do so yourself. The minimum charge for this is £ 60 + VAT. Prices are available on request and are subject to your location, the service required, quantity and type of product ordered. The delivery address for returns is that above for the attention of the return department and quoting the return reference number.


No claim for damage and loss in transit can be considered unless reported on the delivery note on receipt of goods and unless notified to the company within 24 hours after receipt of goods.

The purchaser must acknowledge receipt of any damaged goods or shortages by signing and dating the carriers’ delivery note with the words DAMAGED, UN-EXAMINED, UNCHECKED, UN-OPENED or SHORT.

It is essential that a VISUAL inspection is carried out before signing any delivery notes. If a delivery note is signed for without inspection you are accepting the goods in perfect condition. A visible inspection involves looking at the packaging of the product and checking there are no holes, rips, markings or scratches or anything that might look like damage. If you feel the goods have been damaged in any way, please write this on the delivery note or reject the consignment completely. If anything negative is found during an inspection it needs to be noted on the delivery note and signed for as described above.

Damages and shortages must be notified to the Company in writing or verbally on + 44 (0)1484 865786 within 24 hours of delivery.  Our insurance policy does not cover goods that are left in stores over a period of time or left for weeks before being installed. Once the goods have been signed for by yourselves the liability of damaged falls on you.

Damaged goods must be retained in their original packing for inspection by our carriers / insurers. Under no circumstances must goods or packaging be disposed of without receiving written consent from ourselves.In order to make any claims for damage documentary evidence will be required in the form of photography, packaging and a delivery note signed for as damaged.


Cancellation or part cancellation of an order can only be accepted after prior negotiation and agreement in writing to terms which will indemnify against any expense incurred by the company. In the event of part cancellation or reduced quantities the company reserve the right to invoice for any difference in selling price applicable at the time, i.e. volume discounts.

Orders that are subject to a sample approval and are subsequently cancelled will incur a minimum 35% charge up to 100% of the value. All our goods are nonstandard and manufactured to order as and when we receive the purchase order from you. Nothing is held in stock.

There will be a minimum 35% surcharge (possibly 100%) of the full invoice value if an order is cancelled (see return of goods section for explanation). This percentage is subject to the item ordered and varies from product to product. If, however the goods have been specially manufactured to your individual needs, we will not be able to accept them back with making a 100% charge.

For printed T.Cards, printed board product, printed bed boards, non-standard patient name panels and ward information boards, artwork, plate making and labour costs will be charged for. In these instances, 100% of the total invoice value is payable.


All our products are thoroughly inspected and quality checked prior to despatch, ensuring they reach you in perfect condition. If for whatever reason you notice a fault, please contact our sales department on the number above within 24 hours.The majority of our products carry a 12 month guarantee which is subject to fair use, fair wear and tear and following supplied care instructions,

The Visi-Plus* boards carry a 24 month guarantee which is subject to following our “Visi-Plus* Maintenance Guide “, a copy of which is attached to the face of the board when delivered and using both our dry wipe markers pens and board cleaning fluid. Any problems with Visi-Plus* board should be reported immediately before taking a self-repair approach.

Our Visi-Prem* boards carry a 5 year guarantee which is subject to following the care instructions provided with the board. The guarantee covers the print on the board and the magnetic properties of the surface. For what is not covered please see below “What is not covered”. This applies to both Visi-Plus* and Visi-Prem boards.


All goods remain the property of The Visual System and Sign Company Ltd until full payment is received and funds are cleared at our bank.